![]() ![]() You can complete a help request form on using a desktop computer. If you think someone stole your missing mail from your mailbox or front door, call your local post office and law enforcement. Your mail carrier may leave a missed delivery notice on your door, which will have instructions for scheduling another delivery. Make sure that your neighbors did not accidentally get your mail.įor valuable packages, you may need to be home before you can receive them. Someone may have confused the box numbers if you get mail in a cluster box for a busy neighborhood or live in a large apartment complex. If you can, you should ask your neighbors and your mail carrier for information. Sometimes, your delivery tracking status says "delivered," but you still don't have your mail item. Before you file a report, see if you can track your mail. When you place an order online, your order should come with a tracking service, even if you use UPS or FedEx. If you can use tracking to check the status of your mail, you might find that the mail is still on the way to your mailbox and not lost. They can usually find it on the receipt, in their email, or on their customer account. ![]() ![]() If you are the recipient, request the tracking number from the sender. Many mail items have tracking numbers that aid in your search. If you have missing mail, you want to take the following steps to fix the problem: Check the Status of Your Packages or Letters One wrong number in the zip code can create a serious error in the case of USPS home delivery service. When you are the mail sender, check the other person's address at least twice. Otherwise, mail will arrive at your old house. Sometimes, it can smear on the mail item and be difficult for the delivery person to read - or the address could be incorrect.Ĭhange of address - If you move, you need to apply for an address change with USPS. Incorrect or missing address – One of the most common problems is the address. If this happens, it can be challenging to get your missing mail back. Mail theft – Sometimes, people will see an enticing package on your porch and take it before you can pick it up. When this happens, there is no way for the USPS mailperson to know who the intended recipient might be. No labels - It is possible that the shipping label on your package fell off the mail item. The postal service or your letter carrier could misplace your mail pieces for several reasons. The Reasons Why Your Mail Has Not Been Delivered ![]()
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